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Social Pros Podcast

Jan 18, 2019

Lindsey Hancock, Owner of Brand Vixen, joins the Social Pros Podcast to discuss her time at Big Ass Fans and how she was able to turn customer complaints into positive support.


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In This Episode

  • 05:48 - Why Big Ass Fans decided to change their name by listening to their customers
  • 07:39 - How to build fun and interesting content around a seemingly boring product
  • 12:51 - How Lindsey blends her personal and professional sides for a successful promotional presence
  • 14:52 - How to approach a new client relationship
  • 16:33 - How Big Ass Fans turns criticism into positive engagement
  • 25:32 - Why taking on freelance work can enhance creativity




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