Finally Some Good News About Customer Experience

Oct 13, 2017

Joey Coleman, Chief Experience Composer for Design Symphony, joins the Social Pros Podcast to discuss his new Experience This! Show and why a positive customer experience is the ultimate game changer in a competitive market.

Special thanks to our sponsors:

• Salesforce Marketing Cloud (Magic Moments: How to Create Inspired Marketing to Amaze Your Customers: candc.dl/amazecustomers)
• Convince & Convert (Experience This! Show: experiencethisshow.com)
• Yext (The Everywhere Brand: http://offers.yext.com/everywherebrand)

In This Episode

• How a focus on sales and prospects has led to a decreased focus on customer retention and experience
• Why improving the customer experience doesn't mean a huge dollar investment in fancy tools or expensive trainings.
• How carefully integrated AI leads to happier customers and happier sales.
• Why a successful customer experience means embedding CX-minded staff at every level of your organization

Resources

• Joey Coleman on Twitter: @thejoeycoleman
• Experience This! Show
• SpeakPipe
• Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days

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