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Social Pros Podcast

Oct 13, 2017

Joey Coleman, Chief Experience Composer for Design Symphony, joins the Social Pros Podcast to discuss his new Experience This! Show and why a positive customer experience is the ultimate game changer in a competitive market.

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In This Episode

  • How a focus on sales and prospects has led to a decreased focus on customer retention and experience
  • Why improving the customer experience doesn't mean a huge dollar investment in fancy tools or expensive trainings.
  • How carefully integrated AI leads to happier customers and happier sales.
  • Why a successful customer experience means embedding CX-minded staff at every level of your organization


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