Jay Baer, President of Convince &
Convert, joins his own Social Pros Podcast to discuss “Hug Your
Haters” and why 80 percent of businesses think they are delivering
great customer service but only 8 percent of those customers
About the Podcast
Social Pros shines the spotlight on social media practitioners, people doing the real work for real companies. Each episode includes insights from a leading social media strategist plus current trends and ideas in the social media industry, discussed and ratified or debunked by Anna Hrach and Daniel Lemin of Convince & Convert and Erika Lovegreen of ICUC. Finally, each episode ends with The Big Two where our guest gives us their rapid-fire answers to two important questions.